If you’re experiencing stuttering, lag, or unresponsive animations or videos during your course, it can disrupt your learning experience. Follow the steps below to help resolve these issues.
Preliminary Checklist:
Before troubleshooting, please confirm the following:
-
Browser Up to Date: Make sure your internet browser is updated to the latest version.
-
Browser Compatibility: For the best experience, use Google Chrome or Mozilla Firefox, as our courses are optimized for these browsers.
-
Stable Internet Connection: Check that your internet connection is stable. Unstable connections can cause playback issues.
Troubleshooting Steps:
Step 1: Clear Cookies and Cache
-
Open your browser settings.
-
Go to the Privacy or History section.
-
Clear cookies and site data, which can often fix loading and playback problems.
Step 2: Try a Different Browser
-
If you are not already using Chrome or Firefox, switch to one of these browsers for better performance.
If the Issue Persists:
If you continue to experience problems after completing these steps, please contact our customer support team.
We’re here to help ensure your learning experience is as smooth and seamless as possible.