Interactive Course Login Issue:
If you have upgraded to our interactive course and are being prompted to pay again, please make sure you are logging in through the correct website:
Be sure to click "Login" — not "Get Started."
Clicking "Get Started" can create a duplicate course in your account, which may trigger a second payment request.
Payment Not Processing:
If your payment is not going through, it is usually due to one of the following:
-
The expiration date may be entered incorrectly.
-
The billing address does not match the address on file with your card provider.
Please double-check that both the expiration date format and billing address are entered correctly before attempting again.
Recurring Charge Explanation:
The recurring charge you see listed as "Safety Course 8008302268" (or something similar) is an auto-renewal fee for your online safety course.
This option is offered during registration and automatically renews every 30 days until the course is completed or the renewal is canceled.
To cancel the auto-renewal:
-
Log into your account.
-
Go to the Edit Profile page.
-
Uncheck the box labeled "Automatically renew my course."
Once canceled, no further charges will be processed.